Help centre
How can we help?
Install, setup and fixes for FaceReady on Mac and Windows — plus billing and your subscription.
Most popular
- How to install and set up FaceReady on Mac›
- How to install and set up FaceReady on Windows›
- FaceReady camera isn't showing in Zoom / Teams / Meet›
- Black screen on the FaceReady camera›
- “Camera in use by another app” when switching back to your webcam›
- Manage or cancel your subscription›
- How to fix most problems›
Install & setup
- How to install and set up FaceReady on Mac›
- How to install and set up FaceReady on Windows›
- Where is the camera extension in Mac settings?›
- Stuck setting up on Mac — re-enable the camera extension›
- How to do a full reinstall on Mac›
- How to uninstall FaceReady on Mac›
- Do I need to create an account?›
- Verification code error — can't sign in›
- The sliders do nothing / no effect on my face›
- How to sign out›
- How to mirror the video›
- Windows: "another installation is in progress"›
- Windows: keep FaceReady running on a call›
Troubleshooting
- How to fix most problems›
- FaceReady camera isn't showing in your video app›
- Black screen on the FaceReady camera›
- “Camera in use by another app” when switching back to your webcam›
- How to use FaceReady with OBS or Streamlabs›
- How to use FaceReady with Zoom, Teams, Meet & Discord›
- Windows: "there is a problem with this installer package"›
- I'm subscribed but premium isn't working›
- Audio and video out of sync (Riverside etc.)›
Compatibility
- Minimum system requirements›
- What resolution does FaceReady output? Is there 4K?›
- Is there a mobile app?›
- Download an older Mac version›
Billing
- Manage or cancel your subscription›
- What payment methods can I use?›
- What is your refund policy?›
- How to cancel the free trial›
- How to remove the watermark›
- Switch between monthly and yearly›
- Invoices and VAT details›
- Change your email or move your subscription›
- Can't get the billing portal link›
Can't find it? Email us at our contact form — a real person answers, usually fast.