Help Billing Change your email

Change your email or move your subscription

Your subscription is tied to your email — that's how it follows you to any machine you sign in on. So moving to a new email means moving the subscription with it.

Ask us to move it

Email our contact form from either the current address or the new one, tell us which email you want it moved to, and we'll switch it across for you. Once it's done, sign in to FaceReady with the new email and everything — your plan, no watermark — comes with it.

Emailing from one of the two addresses helps us confirm it's really you before we move a paid subscription. If you can only reach one of them, just say so and we'll work it out.

Why not just re-subscribe?

Please don't start a fresh subscription on the new email — you'd end up paying twice. Let us move the existing one instead.