Can't get the billing portal link

If you're waiting on an emailed link to the billing portal, here's the quicker route — and the usual reason the email doesn't turn up.

Open it from inside the app

You don't need to hunt for a link. In FaceReady, go to Settings → Manage subscription and the portal opens in your browser, already signed in. That's the easiest way and it skips the email entirely.

If you asked for it by email

A login link that never arrives is almost always one of these:

• Wrong email. The link only goes to the address you subscribed with. If you checked out with Apple Pay or Google Pay, that might be a different email than you expect — check any others you use.
• It's in spam. Have a look in your spam or junk folder before assuming it didn't send.

Not sure which email you paid with? Check your bank or card statement — the charge will show as Trucode.