Contact
Talk to us.
Questions, trouble with the app, billing, press, partnerships — it all comes to the same humans. We read everything and reply by email, usually the same day.
Try the help centre first
If the app's misbehaving, there's a good chance we've already written it up. These three cover most of what reaches us:
- FaceReady camera isn't showing in your video app
- Black screen on the FaceReady camera
- How to fix most problems
For anything to do with your subscription — switching plan, invoices, cancelling — start with manage or cancel your subscription. You can do all of it yourself from the billing portal, and it's quicker than waiting on us.
What to tell us
If you're writing about a problem, three things get you a useful reply first time rather than third:
- Which computer you're on — Mac or Windows, and which version
- Which app you were using FaceReady with — Zoom, Teams, Meet, OBS, something else
- What happened, and what you expected instead
Screenshots help. So does the exact wording of any error message.
There's no phone line and no chatbot here. You get a person, usually the same day.