Verification code error — can't sign in

FaceReady signs you in with a code we email you — no password. If the code won't work, or it never lands in your inbox, here's how to fix it. Most of the time it's one of the first two below.

Run through these in order

1. Check your spam or junk folder. One-time codes get filtered there more than you'd think. While you're at it, glance at any "Promotions" or "Updates" tab.
2. Make sure it's the same email. The code only works for the address you typed at sign-in. A typo, or a different address than you expected, and the code that arrives won't match.
3. Request a fresh code. Codes expire after a while, so an older one will be rejected even if it's correct. Ask for a new one and use that — and use the newest email if a few have stacked up.
4. Check your clock is set automatically. If your Mac or PC clock is badly wrong, codes can look expired the instant they arrive. Set the date and time to update automatically.

Still no code?

If nothing's arriving after a couple of fresh requests, email us at our contact form from the address you're trying to sign in with, and we'll sort it out.