What is your refund policy?
We don't refund subscriptions. What you get instead is seven days to try FaceReady on your own computer, in your own calls, before you pay anything.
Try it before you pay
FaceReady processes every frame from your webcam on your own computer, so how well it runs depends on your hardware. A recent Mac or PC handles it comfortably. Older or low-powered machines can struggle, and the trial is how you find out which yours is. It takes no card and no payment details. For seven days you can use every feature, and the picture carries a "FaceReady free trial" mark. When the seven days are up, the effects switch off. Nothing is charged and there's nothing to cancel.
Why there are no refunds
FaceReady is software you can use the moment you've paid for it. Since the trial already lets you use all of it for free, we keep one policy for everyone instead of judging refund requests one at a time. That's part of how the price stays where it is.
Your subscription lives in the billing portal. You can cancel there at any time, and you keep FaceReady until the end of the period you've already paid for. We can't cancel or change a plan for you by email.
If something's wrong after you've paid
If you've subscribed and FaceReady isn't working the way it should, tell us through the contact form. We'd much rather fix it than leave you stuck.
Still stuck? Email our contact form.