What is your refund policy?
We don't offer refunds — and the 7-day free trial is the reason why. The trial is there so you can try the whole thing before you pay a penny, on your own machine, on your own calls.
Use the trial first
FaceReady does real work on your computer every frame, so it leans on your hardware. It runs best on a reasonably modern Mac or PC and may struggle on older or low-powered machines. The free trial lets you check it runs well for you and that every feature does what you want — no card needed to start. If it's not right for your setup, you'll know before you're ever charged, and you can cancel the trial in a couple of clicks.
Why we don't do refunds
FaceReady is digital software you can use the moment you have it. Because the trial already lets you try everything for free, we keep one clear policy for everyone rather than judging refund requests case by case. It's the fairest way to keep the price where it is.
Heads up: we can't make subscription changes or handle refund requests through casual email back-and-forth — your plan lives in the billing portal, where you can cancel anytime and keep access to the end of the period you've paid for.
If something's actually wrong
If you've been charged and something isn't working the way it should, don't sit on it — email our contact form and tell us what's happening. We'd much rather get FaceReady working for you than leave you stuck.
Still stuck? Email our contact form and we'll take a look.